Refund mismatch

Refund deducted at the wrong amount (open), ₹6.62. Rule stage1.refund_deduction_equals_refund; 4 record(s).

₹6.62Amount at riskopen26 Oct 2026refund rfnd_t1JLYiDhrB0GwT

Explanation

Generated from the read-only evidence below. It never changes a match or a record.

Deterministic template · LLM not used

The settlement deducted a different amount than the refund issued

Refund of ₹368.99 was deducted as ₹362.37.

Recommended action

Reconcile the refund with the gateway's refund report and book the difference.

Requires human reviewConfidence 60%· Cites 4 evidence ids, all verified to be in the bundle

Draft correcting entry

Refund under-deducted for rfnd_t1JLYiDhrB0GwT

Pending approval · never auto-posted

Account	Debit	Credit
Gateway Settlement Clearing	₹6.62
Receivable from Gateway		₹6.62
Total	₹6.62	₹6.62

Amounts come from the deterministic engine and always balance. Drafts are stored as pending_approval and are never posted to the ledger.

Evidence records

Read-only source records involved in this exception.

Refundrfnd_t1JLYiDhrB0GwT

payment id: pay_JUFOYb9LwWrIDJ
amount: ₹368.99
created at: 2026-10-24T23:57:35+05:30

Paymentpay_JUFOYb9LwWrIDJ

order id: order_cIDQAa7luKY3iM
amount: ₹2,999.00
method: upi
status: captured
captured at: 2026-10-21T10:29:10+05:30

Settlement itemsitm_0004020

settlement id: setl_ew9nFK4NcIvtp3
entity type: refund
entity id: rfnd_t1JLYiDhrB0GwT
gross: -₹362.37
fee: ₹0.00
gst: ₹0.00
net: -₹362.37

Settlementsetl_ew9nFK4NcIvtp3

utr: AXISN26299047520
amount: ₹92,726.31
settled at: 2026-10-26
created at: 2026-10-26T09:00:00+05:30
item count: 32
fee total: ₹2,014.41
gst total: ₹362.62

Rule trace

The deterministic rule that fired and what it saw.

{
  "rule": "stage1.refund_deduction_equals_refund",
  "refund_paise": 36899,
  "refund_inr": "₹368.99",
  "deducted_paise": 36237,
  "deducted_inr": "₹362.37",
  "delta_paise": -662,
  "delta_inr": "-₹6.62"
}

Audit history

Append-only. Actor: system, llm or human.

systeminvestigation2026-11-03 10:31:04 UTC
source=deterministic_fallback · fallback_reason=no_provider · review_policy_applied=false
systemjournal draft2026-11-03 10:31:04 UTC
exception_id=9c4af0d2-5d8b-4e6d-86c9-a65a891856f0 · source=deterministic_fallback · fallback_reason=no_provider · total_paise=662